The Residence Logo

About The Residence

Creating exceptional co-living experiences in the heart of Dartmouth

Our Story

The Residence was born from a simple belief: that quality accommodation should be accessible, comfortable, and community-focused. Located in the heart of historic Dartmouth, we've carefully transformed a beautiful Victorian property into a modern co-living space that respects both heritage and contemporary needs.

Our approach to co-living goes beyond just providing rooms. We create environments where residents can thrive, whether they're young professionals, students, or anyone seeking a balanced lifestyle in one of Devon's most charming towns.

"We believe that where you live should enhance your life, not complicate it."

— The Residence Management Team

The Residence exterior

Our beautiful Victorian property in the heart of Dartmouth

Our Core Values

🏠

Quality Living

We maintain the highest standards in all aspects of our properties, from furnishing to cleanliness, ensuring every resident enjoys a premium living experience.

🤝

Community First

We foster a welcoming environment where residents can connect, share experiences, and build lasting friendships in a supportive community setting.

💎

Transparency

Clear pricing, honest communication, and no hidden fees. We believe in building trust through openness and straightforward dealings with all our residents.

🔧

Responsive Service

Our dedicated management team is always available to address concerns, solve problems, and ensure your living experience exceeds expectations.

Our Commitment to You

🏡 Quality Accommodation

  • • Professional cleaning of communal areas weekly
  • • Regular maintenance and property inspections
  • • High-quality furnishing and modern appliances
  • • Prompt response to any issues or concerns

💰 Fair & Transparent Pricing

  • • All bills included in monthly rent
  • • No hidden fees or surprise charges
  • • Competitive rates for the area
  • • Clear tenancy agreements

👥 Community Building

  • • Careful resident matching and screening
  • • Social events and community activities
  • • Conflict resolution support
  • • Creating a welcoming environment for all

🔒 Safety & Security

  • • Secure entry systems and individual room locks
  • • Regular safety checks and certifications

Professional Management

Experienced Property Management

Our property is professionally managed by an experienced team with over 15 years in the industry. We understand the unique needs of co-living arrangements and work proactively to ensure every aspect of your tenancy runs smoothly.

🏠

Regular Inspections

Proactive property maintenance and quality assurance

📋

Compliance & Safety

All legal requirements and safety standards exceeded

Contact Our Team

General Enquiries

hello@theresidencedartmouth.co.uk

Emergency Maintenance

01643 823016

Response Times

• Emergency: Within 2 hours
• Non-urgent: Within 24 hours
• General enquiries: Same day

Our Community Impact

🌱 Environmental Responsibility

  • • Energy-efficient appliances and LED lighting throughout
  • • Comprehensive recycling program for all residents
  • • Water-saving fixtures and regular efficiency monitoring
  • • Local supplier partnerships to reduce carbon footprint

🏘️ Local Community

  • • Supporting local businesses and suppliers where possible
  • • Maintaining heritage property standards in historic area
  • • Encouraging residents to engage with local community

Compliance & Redress Scheme

🛡️ Membership Information

Property Redress Scheme Logo

We are a member of the Property Redress Scheme (PRS), a government-authorized consumer redress scheme that provides an independent and impartial path for resolving disputes between consumers and property agents. We are proud of our commitment to being good landlords, and our membership provides our residents with peace of mind.

View our PRS Membership Certificate

💰 Deposit Protection

Deposit Protection Service Logo

At The Residence, we prioritize the security of our residents' deposits. All tenancy deposits are protected by the Deposit Protection Service (DPS), a government-authorized tenancy deposit protection scheme.

This ensures that your deposit is held securely and independently throughout your tenancy, with a free dispute resolution service available should any disagreements arise at the end of the tenancy.

View the DPS Tenant Guide

📋 Our Complaints Procedure

If you are dissatisfied with our service, we aim to resolve the issue as quickly as possible. Our process follows these three stages:

Stage 1: Internal Review

Please contact us at hello@theresidencedartmouth.co.uk with the details of your complaint. We will acknowledge your complaint within 3 working days and provide a full written response within 15 working days.

Stage 2: Final Viewpoint

If you remain dissatisfied, your complaint will be escalated to a senior manager for a final review and a "Final Viewpoint" letter.

Stage 3: Independent Redress

If we cannot reach an agreement within 8 weeks of your initial complaint, or if you are unhappy with our Final Viewpoint, you may refer the matter to the Property Redress Scheme for an independent adjudication.

Property Redress Scheme Contact Details:

Ready to Join Our Community?

Experience quality co-living in the heart of Dartmouth

Apply Now Contact Us